FREQUENTLY ASKED QUESTIONS

Functional, healthy and stylish, Tribe West mats are thoughtfully made to
complement your lifestyle and become a natural addition to any growing tribe’s
home. Learn more about our playmats here or contact us.

THETRIBE@TRIBEWEST.COM

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About our play mats

  • How are your play mats different from other brands?
  • Tribe West offers the only multi-purpose play mat featuring unique, contemporary designs made of natural, hygienic and harmless materials. You can feel safe using Tribe West play mats since they’re non-toxic, unlike many foam play mats on the market. EVA foam play mats have been found to off-gas formamide, and mats made of phthalate-free PVC have been found to leach plasticizers.

    Tribe West play mats are designed with active families in mind, which means they’re easy to clean. In fact, we designed our hypoallergenic, antimicrobial, anti-fungal mats to repel liquids, dirt and stains.

    Plus, many foam play mats on the market are only offered in primary colors or trite patterns; however, Tribe West’s one-piece play mats offer a unique, stylish alternative to complement your décor and style. Because our mats are made of one piece, they’re also more portable and versatile than other play mats, making them the perfect choice for yoga, a playdate with friends, or family time at home.

  • What are your play mats made of?
  • Tribe West family play mats are made with eco-TPE bases and quick-clean microfiber.

  • What are the benefits of a microfiber play mat surface?
  • microfiber is an ideal material for a family play mat since it’s durable, water-resistant, quick drying, mildew and abrasion resistant.

  • Do your play mats repel liquids?
  • Yes. Tribe West play mats are designed to repel liquids, dirt and grime, leaving a surface that can easily be wiped clean.

  • Are your play mats safe for my baby?
  • Yes. Our play mats are chemical-free and organically non-toxic, making them safe for your entire family. So, you can feel safe placing our play mats in your baby’s nursery.

    Plus, they can easily be kept clean since they’re hypoallergenic, antimicrobial, anti-fungal and stain resistant. Tribe West play mats are also slip-resistant and anti-static.

  • Are your play mats non-toxic?
  • Yes. Tribe West grew out of a need for a safe and comfortable space for our children to play. So you can rest assured that the materials we use for our family play mats are organically non-toxic, hypoallergenic, antimicrobial, anti-fungal, and anti-static. We believe in making products that are both safe for your family and beautiful for your home. Our mats are European Union REACH certified free of BPA, phthalates, vinyl, PVC, formaldehyde, polyurethane and chemical flame retardants.

  • Where can I use your family play mats?
  • Tribe West play mats are both comfortable and functional, and can be used for both indoor and outdoor play. Our multi-purpose mats are ideal for your active lifestyle, and can be used for playing games, decorating a stylish nursery, enjoying an outdoor picnic at the park, or even practicing yoga.

  • Is Tribe West globally conscious?
  • Tribe West is a socially-conscious home product designer with a mission to give back. A portion of every sale goes directly back to our artisan partners. All of our products are made with a meaning and a purpose, and a consideration to their environmental impact.

Ordering & shipping

  • Do you offer any discounts or promotional coupons?
  • Yes. Subscribe to our mailing list for promotion alerts, our latest designs and tribe news. Plus, receive 10% off your first order just for signing up.

  • When will I receive my order?
  • Check your order status by logging in to your account on our site.

  • Do you ship internationally?
  • We currently offer shipping to the contiguous 48 US states and Puerto Rico.

Cleaning & care

  • Should I prep my play mat before using it?
  • There is no prep needed for our Microfiber-surface mats.

    Before using your Cork play mat, simply take a dry cloth and wipe it down in order to remove any residual, unbound pigment from the raw cork surface.

  • How should I clean my play mat?
  • Day-to-day spills and scuffs can be wiped with a clean, damp towel. You can also brush, sweep or hose them off and hand/ hang dry. For tougher stains, we recommend:

    • CORK
      • If you have a tougher stain on your Cork play mat, treat it with a mild liquid dish soap and scrub with a cloth. Stubborn stains can also be treated by scrubbing with an eraser or fine-grain sandpaper.
    • MICROFIBER
      • If you have a tougher stain on your Microfiber play mat, treat it with a mild solution of dish soap and white vinegar, or, for oil stains, baking soda.
  • How should I store my play mat when it’s not being used?
  • To store your play mat, simply roll it up like a yoga mat, leaving the cork/microfiber side facing out. Store it in a cool, dry place.

Returns

  • What is your return policy?
  • Refunds can be made within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition in which it was received. To complete your return, we require a receipt or proof of purchase.

    Once we have received your return, we will send you an email notification. Upon inspection of your return, we will also notify you of the approval or rejection of your refund.

    If your return is approved, we will process your return and a credit will automatically be applied to your credit card or original method of payment.

  • Where should I send my returned item?
  • To return your product, please see the above return policy, and then mail it to: 4712 Admiralty Way #1202, Marina del Ray, CA 90292.

    You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.

  • What should I do if my item is defective or damaged?
  • We will replace any defective or damaged items within 30 days of receipt. If you need to exchange for the same item, please send us an email at thetribe@tribewest.com and send your item to: 4712 Admiralty Way #1202, Marina del Ray, CA 90292. Shipping times for exchanged items may vary.

Customer service

  • How can I reach you?
  • For general inquiries, sales, or press, please contact us at:
    TheTribe@tribewest.com

    Tribe West LLC

    4712 Admiralty Way #1202
    Marina del Rey, CA 90292