FAQ

How should I clean my mat?

 

Day-to-day spills and scuffs can be wiped with a clean wet towel; of course try to hit them before they’ve set too long as it’s always easier to treat a fresh stain than an old one. You can also brush, sweep or hose them off outside and hand dry or hang dry. For tougher stains, we recommend the following.

 

  • Cork:

If you have a tougher stain on your cork mat, use a mild liquid dish soap and scrub with a cloth. Stubborn stains can also be treated by scrubbing with an eraser or fine grain sandpaper.

 

  • Polyester:

For tougher stains on your poly mat, use a mild solution of dish soap, white vinegar—or for oil stains—baking soda.

 

What is “all-natural rubber” anyway?

 

Natural rubber is dried from the white sap of the hevea brasiliensis tree. The trees are tapped and drip their gooey goodness into a bucket, just like maple syrup.

 

You mean like, wine bottle cork?

 

Exactly! Our cork is sustainably harvested by traditional methods from the very Portuguese oak trees that supply 70 percent of wine corks globally. There is a reason the Portuguese have been utilizing cork for three-hundred years: it is bit of a wonder-material. Not only natural, eco-friendly and sustainably sourced, but Portuguese cork is non-toxic, antimicrobial, hypoallergenic, stain resistant, slip-resistant and anti-static.

 

You mean like, Saturday Night Fever polyester?

 

There is a reason why poly was the fabric of choice for the warriors of the disco revolution: it is extremely durable, water-resistant, quick drying, mildew and abrasion resistant.

 

How should I store my mat?

 

Roll the mat up like a yoga mat, with cork/poly side out and store it in cool, dry place.

 

What about international shipping, returns and refunds?

 

We currently offer shipping to the contiguous 48 US states, along with Canada, Mexico and Puerto Rico. 

If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.    

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thetribe@tribewest.com and send your item to: 4712 Admiralty Way #1202, Marina del Rey, CA, 90292. Depending on where you live, the time it may take for your exchanged product to reach you may vary.                                                                                                            

To return your product, you should mail it to: 4712 Admiralty Way #1202, Marina del Rey, CA, 90292.                                                                              

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive you returned item.